Return & Refund Policy

Not in love with your new purchase? Contact our customer service team and we will be more than happy to assist you! Please read on for more information regarding returns and refunds.

Returns and Refunds:

Because our products are custom printed, they will only qualify for a refund if the product itself is flawed, if the quality of the printing is poor or if the final product is materially different from the product presented on the site. Although rare, in such cases we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on affected items.

If there is an issue with your product, please email us within 30 days of receiving your order at support@ottedesign.com with:

  1. Photo(s) of the affected package and items(s).
  2. Your order number and/or the email address registered to the order.
  3. More details about the package that are relevant.

We will use this information to look into a replacement and prevent future errors. The item(s) must be unwashed, unworn, and otherwise unused to qualify. 

Please note that we are not responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Just click on the Product Details link to find your best fit!

Order Not Received:

If after your order is placed, your item has not arrived within 30 days for apparel products and 45 days for home decor products, shoes, boots, hooded blankets, car seat covers, luggage covers or bags, send us an email at support@ottedesign.com for a free replacement order or a full refund of your purchase. Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.

Order Modifications or Cancellation:

After your order has been placed, you have 24 hours to contact our customer service to request order modifications or a cancellation. After 24 hours, your order is placed in production and can no longer be modified.

Please allow 7-14 days for a refund to process.

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